The CAMMI Framework and Diagnostic solutions work for companies in many industries and of all sizes. The common denominator is that each company was looking to improve revenue. Some started by looking to replace their technology and improved their customer strategy as part of the implementation process. Other companies started by looking to improve their processes. Here are a few past projects that our members completed with their clients. This is just a sample of a few projects that have been completed so far.
Demand Chain Systems (DCS) completed a project to help a Minnesota based global manufacturing company replace an outdated CRM solution.
DCS was selected to get various sales teams aligned on their capabilities so they could come to a common understanding and approach for the selection and implementation of new CRM solution. Many company team members in various divisions and roles completed the diagnostic. The results were compiled within days and two facilitation sessions were completed with the client team to deliver the results and create a maturity baseline for the organization.
The project resulted in a common understanding of the organization’s capability maturity by division and a roadmap for CRM deployment consistent with their maturity. The clear understanding and roadmap allowed the steering committee to gain approval for the selection and implementation of the new CRM solution. The company selected Salesforce.com as their CRM solution for these divisions.