If your answer to any of these questions is NO, find out what is really going on in your company and why the various elements of your customer strategy aren't working well together. The best run companies understand all of the elements of their customer strategy and have near seamless execution. One underperforming team can have a dramatic impact on your overall success. Find out what part of your customer strategy is impacting your revenue the most, then fix it.
Our approach includes education about the required elements of a great customer strategy and a measurement of the organization's maturity in each of those areas. This leads to a coordinated customer strategy; one that will allow you to meet your objectives.